TRADITIONAL VS INFRARED
BUYING GUIDE
INSTALLATION INFORMATION
FREQUENTLY ASKED QUESTIONS
CUSTOMER CARE
HOW TO PURCHASE
DELIVERY
   
    All Prices Include  
       
  VAT
 
  DELIVERY  
  FULL INSTALLATION  
  100% See-At-Home
Guarantee
 
 
 
 
We have now made buying your saunas easier.
You can chose from the following options on how to purchase you a sauna. You can either purchase:
 
ONLINE - Place your order request online via our easy and quick..
BY TELEPHONE - Want to discuss the options, before committing..
IN STORE - If you would like to see the products before you commit..
     
 
 
What if I need parts, how long will I have to wait?
How long have you been in business?
Do you deliver overseas and if so what is the cost?
What are the conditions of the see-at-home guarantee?
Who is the warranty with and what does it include?
Can the sauna be used outdoors?
Do I need a drain in my sauna room and what is the best type of flooring to have?
Will the product fit through my doorway?
Do you offer technical support?
How do I connect my iPod / CD player to my steam shower?
Do you supply trade?
 
   
   
  We hold the majority of parts in stock for quick delivery should the need arise, although some less common parts might need to be ordered in from overseas which may take a couple of weeks to arrive.
 
   
  Simply Saunas has now been in business since 2002 and have installed over 400 saunas in our customers' homes and businesses. Our mission for the past 5 years has been to provide the highest quality sauna products online, at the keenest prices anywhere in the UK and Ireland.
 
   
  Yes, we do deliver overseas. Delivery costs would be quoted on request.
 
   
  We know that buying a product like this is a big decision, and you want to make sure you know exactly what you are getting for your money. To set your mind at ease, if you are unable to travel to our Morecambe or Tunbridge Wells showrooms to view our ranges in person (including working models), all our products are covered by our See-At-Home Guarantee.

If you are unhappy about any aspect of the product when it arrives, we will collect it, and give you a full refund with no reduction for transportation charges. All we ask is that you let us know within 14 days of the product arriving.
 
   
 

All our products come complete with a 2 year warranty from Simply Saunas, on all parts and components, including electronic and working parts.

These ranges are specially designed for easy home replacement of any component and full replacement instructions will be included. There is very little to go wrong with these units and only a very small proportion of people ever need to claim on their warranty with us. We keep a large stock of spare parts available for all models and years of experience with these products allow us to diagnose any issues quickly and resolve them promptly.

 
   
  Yes, but you will need to provide some type of canopy or roof to protect the sauna from the elements, such as rain or snow. Protecting the sauna like this will significantly extend the life of the product.
 
   
  No, a drain is not required, although it might make it more convenient for cleaning purposes. We also recommend that the product is positioned on a flat tiled floor and not carpeted, vinyl or laminate as these are often not waterproof or stable enough to support the shower unit.
 
   
  Yes. All products are packaged in multiple, strong, conveniently sized boxes, allowing them to be transported around and through all standard sized doorways.
 
   
  Yes. If you have any installation queries, please contact our installation expert on . Alternatively, technical support is available either via our customer hotline on 0845 456 7205 or via our live query desk, via your customer login area. You can access this via the login box on the main header on each page of the website by entering your username and password which will be issued to you on placing your order.
 
   
  Some models include a high-tech wireless audio transmitter (up to 30m range). Simply plug it in to the headphone socket of any audio player in the house (e.g. CD/MP3 player, iPod or even your computer) and its output will play through the sauna’s built-in speakers. (Not available on all models.)
 
   
  Yes, we do supply to the trade. For an individual quote, please contact our customer hotline on
0845 456 7205.


If you question hasn’t been covered here, please use the form below to ask any questions you may have. For alternative contact details, see the
   
   
 
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